Posts Tagged ‘social media’

Managed Social Media

With Facebook recently overtaking Google as the top venue for advertisers to spend their dollars, it opens a golden opportunity for those entrepreneurs who are poised and ready to take advantage of the timing and positioning.

Image representing Facebook as depicted in Cru...
Image via CrunchBase

Take a look if you haven’t already noticed, BIG business is already all over FB. They’ve found that staying in touch with folks who use and like their products is extremely easy through social media. If you’re on the fan page of one of these companies you have access to special and discounts that won’t be found anywhere else. (Exclusivity & Scarcity all in one)

You can also comment on their wall giving them direct feedback without them having to spend money from their budget in order to create, market, score, assess and evaluate a massive poll. They have the ability to ask you directly what you want most from them and respond in kind.

Now, transfer all of these big business strategies down to a smaller scale and begin to realize how easily you could go out and create and/or manage fan pages for businesses in your local community. If you’re good with graphics, that’s even better, there are FBML (facebook markup language) templates and information out there that will allow you to create custom designs for those fan pages.

If you have a knack for video (outsource if you don’t) you can and should offer to create HD videos for your clients and then upload and manage their YouTube channel for them. Oh, don’t forget to submit their video to sites like TubeMogul so that they can be categorized, keyworded and then widely distributed. This will also come in handy if you’re going to be building a blog for them.

These are only two examples of what you might offer local businesses in order to help them expand their sphere of influence. Think about them the same way for your business. If you’re not already in business, this is a good way to begin. If you already have an established offline consulting business, you could use these ideas as an adjunct to services that you’re already providing. The choice is up to you.

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Be the first to comment - What do you think?  Posted by Ian - May 8, 2010 at 3:58 pm

Categories: Services, Small Business Consulting   Tags: , , , , , , ,

Is Social Media The Answer For The Offline Business?

Image representing Twitter as depicted in Crun...
Image via CrunchBase

There are many tools available for an offline business to use to become more visible.  When offline advertising staples, such as newspaper advertising and direct mail, are not giving the best bang for the buck,  consultants are often called upon.  They are required to help transition the client onto the Internet for increased exposure.  Usually the first and most effective methods are the inclusion of the local business details in regional and metropolitan web portals that specialize in businesses on the local or regional level.

Another popular way that business can become more visible to its public is by trying to use the potential of Social Media.  There are a large number of ways that these tools can be used, but a careful evaluation of the needs and directive of the business must be undertaken.  Besides the huge potential for profit, there is just as large a possibility that it could become a disastrous situation.

The Social Media has been designed to promote networking and the formation of “cliques” and groups.  Here like minded people get to explore their common interests.  More and more, opinions are being driven through the various sites that become powerful forces in product selection. Consumers are finding the opinions of peers in their network just as powerful, if not more important than the information provided by the companies that physically manufacture and distribute the products they are interested in purchasing.

The strength of peer pressure and opinion offers a huge opportunity for the consultant to bring a client’s offline business into the spotlight.  The glare of public scrutiny can also cause serious problems if the approach is not upright and ethical.  For instance, some businesses have sent a “ringer” to join a number of groups to see what the members are thinking about various products.  If they are there to promote and push their make or brand, it will probably be identified.  The negative resentment of being made to be stooges by big business (no matter how big in actuality) can cause a drop in sales as people simply boycott out of principle.  The danger here is that sometimes a boycott can spread faster virally and cause serious damage to a bottom line.

If a business is going to join in the discussion, it should do so honestly and above board.  When a corporate representative is available to identify trends and help solve problems, there is a lot of good will generated. Word of mouth is strongly generated from such corporate involvement is usually quite positive.  There are even large multi-national companies monitoring the Social Sites on a continuous basis.

By listening and participating in  the discussions, they are in a much better position to understand  the trends and concerns of the consumer in a wide variety of areas.  The size of the company is not relevant.  The small offline company can join in the discussion and promote their products or services easily, but as mentioned, do it honestly and upfront, otherwise the chances of being burned are rather strong.

Some Social Structures like Twitter can be used to offer press releases, 140 characters at a time.  Depending on how the structure is set up, a Twitter account can be interactive with the consumers, or it can be strictly used as a one-way blast to all the followers with no responses offered.  Although this is a cheap way to offer product announcements, this works best when there is a real person also online. They must be identified with vested interests, often through the actual user name,  Their purpose is to identify trends and problems as they are voiced.

Some larger  corporations, with the resources to do it, will even approach a disgruntled consumer after they have been identified.  They take the time and effort to help move them to a corporate Customer Service platform where their issue can be properly handled and solved.  This in turn often results in happy testimonials about the way a company has gone out of its way to provide satisfaction being voiced back to the original group.

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Be the first to comment - What do you think?  Posted by Ian - November 16, 2009 at 12:52 am

Categories: Customer Service, Networking, Small Business Consulting   Tags: , , , , , , , , , ,